If you have any questions or problems regarding the use of your personal data, contact us via the contact page of this site and we will be happy to help you.
- Definitions used in this policy
- Data protection principles which we follow
- What rights do you have on your personal data?
- What personal data do we collect?
- How do we use your personal data?
- Who else has access to your personal data?
- Are your data transferred outside the European Union?
- How long do we keep your data?
- How is your data protected?
- Confidentiality Claims and Contact Information
Personal data – any information relating to an identified or identifiable natural person.
Processing – any transaction or set of transactions made on personal data or sets of personal data.
2. PRINCIPLES OF DATA PROTECTION
We are committed to the following data protection principles:
- The treatment is legal, fair, transparent. Our treatment activities have legitimate motives. We always consider your rights before processing personal data.
- Treatment is limited to the goal. Our processing activities correspond to the purpose for which the personal data was collected.
- Processing is done with a minimum of data. We collect and process only the minimum amount of personal data required for any purpose.
- Treatment is limited with a period of time. We will not keep your personal data for longer than necessary.
- We will do our best to ensure the data accuracy.
- We will do our best to ensure the integrity and confidentiality of the data.
3. WHAT RIGHTS DO YOU HAVE ON YOUR PERSONAL DATA?
You have the following rights on your data:
- Right to the information – you need to know if your personal data is being processed; what data is collected, where it comes from and why and by whom it is processed.
- Right of access – you have the right to access the data collected about you. This includes your right to request and obtain a copy of your personal data collected.
- Right of rectification – you have the right to request rectification or suppression of your personal data that is inaccurate or incomplete.
- Right of cancellation – under certain circumstances, you may request that your personal data be deleted from our archives.
- Right to withdraw your consent – you have the right to withdraw any consent given for the processing of your personal data.
- Right to restrict processing – certain conditions apply, you have the right to restrict the processing of your personal data.
- Right to oppose the treatment – in some cases you have the right to oppose the processing of your personal data, for example in the case of direct marketing.
- Right to oppose automated processing – you have the right to oppose automated processing, including profiling; and not be subject to a decision based solely on automated processing. This right, you can exercise whenever there is a result of profiling that produces legal effects concerning or affecting you significantly.
- Right to data portability – you have the right to obtain your personal data in a readable computer format.
- Right to the help from the supervisory authority – you have the right to the help of a supervisory authority (the CNIL) and the right to other legal remedies. If you are not satisfied with the way your application has been processed, please contact us.
To exercise your rights, simply go to the page: MANAGING MY PERSONAL DATA
4. WHAT DATA DO WE COLLECT?
The EACim collects some of your personal data. In accordance with the principle of minimization, we collect only the data necessary for the purposes for which they are processed.
The different categories of data collected during your registration and as part of your use of our services are as follows:
- Identification data (including title, surname, first name, user ID and password);
- Contact data (including mailing address, phone and email);
- Usage data (including web pages visited);
- Connection data (including your computer’s IP address, connection and usage logs);
- Financial data (average and historical payments)
- Commercial data (the membership formula chosen and the services to which it entitles you);
- Location data;
- Content data.
4.1. The data that you send us directly
On the occasion of the various contacts that we have with you, you are brought to communicate us information which concerns you. They are collected especially when you sign up for a membership, create an account on our site, join online, or access any other service.
These data include:
- Surname, first name, civil status, title;
- Mailing address, e-mail address, telephone number;
- Information required for billing
- Identifier and password encrypted used to identify you on our site;
- Encrypted information relating to your means of payment (including credit card number);
- Any other information you wish to bring to our attention.
4.2. The data we collect during our commercial relationship
The data we collect during our commercial relationship via contact or membership forms include the following:
- Information relating to the history of your commercial relationship with EACim: subscribed subscription, service orders, if applicable invoicing and payment;
- The requests you have made to our membership department or the incidents you have reported to us, for example regarding the performance of our services;
4.3. The data we automatically collect
4.3.1 What is a cookie?
Each time you visit our site, we collect informations about your connection and navigation. Different technologies can be implemented to collect this data. The main one is the cookie.
A cookie is a text file posted when you visit an online site, application or advertisement and stored in a specific area on your computer or mobile device’s hard drive. Cookies are managed by your Internet browser and only the sender of a cookie can decide to read or modify the information contained therein.
A cookie has a limited validity period. Its deposit and storage on your terminal are done in compliance with the applicable legislation and subject to the choices you have expressed and you can change at any time, under the conditions specified in Article 9 below.
A cookie does not identify you personally. It allows its transmitter to recognize your terminal and collect a certain amount of information relating to the navigation carried out from this terminal.
Cookies have several functions, such as allowing you to navigate efficiently on a site or an application, to remember your choices, the goods and services that you wish to buy, to propose you relevant advertising contents according to your centers of interests expressed during your navigation. You will find more information about cookies on the following websites:-
4.3.2 The cookies attached by the EACim site
The cookies used by the EACim, subject to your choices, give us access to the following information:
- Identifiers of the equipment you use (IP address of your computer, Android ID, Apple ID, etc.),
- Type of operating system used by your device (Microsoft Windows, Apple OS, Linux, Unix, BeOS, etc.),
- Type and version of the browser software (or web browser) used by your device (Microsoft Internet Explorer, Apple Safari, Mozilla Firefox, Google Chrome, etc.),
- Dates and times of connection to our services,
- Address of the Internet page of origin (“referrer”),
- Navigation data on our services, content viewed.
There are 3 different categories of cookies depending on their respective function:
- Technical cookies and features on EACim website:
These cookies are only intended to improve your browsing comfort on our website, or even allow the use of some of our services requiring their use (membership, browsing history, ..)
- Audience measurement cookies and analytics cookies:
We use Google Analytics to measure traffic on our website. Analytical cookies allow us to obtain anonymous statistics of visits to our site in order to optimize it and detect possible malfunctions. If you do not want our site and services to store cookies in your browser for anonymous audience measurements, you can click on the following links where you will find additional information:See Google Analytics Cookies: https: //tools.google.com/dlpage/gaoptout
- the advertising or navigation cookies of other partners (sharing on social networks …):
All share buttons via social networks use and attach a cookie. If you wish to limit their use, read the following paragraph.
4.3.2 Cookie management
If you want to control the cookies that are stored on your computer, you have two solutions:
- Either accept or reject all cookies in bulk via your web browser. In this first case, a refusal of technical cookies and functionalities of the EACim site will be likely to alter your comfort of navigation on our site, even to prevent the use of some of our services requiring the use of these same cookies. In that case, we accept no responsibility for the consequences of the poor functioning of our website and our services resulting from the impossibility for us to record or consult the cookies necessary for their operation that you have refused or deleted.
- For this block management of cookies, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your wishes for cookies.For more information, here is the help for the main browsers of the market:
– Microsoft Internet Explorer : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
– Microsoft Edge : https://privacy.microsoft.com/fr-fr/windows-10-microsoft-edge-and-privacy
– Apple Safari : http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html
– Google Chrome : http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
– Mozilla Firefox : https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
– Opera : https://www.accepterlescookies.com/comment-accepter-les-cookies-sur-opera.html
- Either accept or refuse individual cookies (which we recommend) using the “service manager” incorporated into our site, module for collecting consent to cookies to manage the various features (advertising, social buttons, videos or other modules inserted on the pages of your site).
- In this second case, you will see a banner at the top of the cookie acceptance page. Upon acceptance and validation in the Service Management area at the top right of the page, you will be able to access:
On the left: activation bar for cookies (green for cookies enabled and red for cookies disabled). If you click on this bar, you will display the list of cookies by category to allow you to authorize or prohibit them individually. Then click on the CLOSE tab to validate your settings.
On the right: the number of active services. If you click on this area on the right, you will display the list of cookies sorted by category allowing you to delete them individually. Then click on the CLOSE tab to validate your settings.
When you leave a comment on our website, the data entered in the comment form, but also your IP address and the user agent of your browser are collected to help us detect unwanted comments.
An anonymized channel created from your email address (also called hash) can be sent to the Gravatar service to check if you are using the service. The privacy clauses of the Gravatar service are available here: https://automattic.com/privacy. After validation of your comment, your profile picture will be visible publicly next to your comment.
If you are a registered user and you upload images to the website (including the classifieds module), we advise you to avoid uploading images containing EXIF and GPS coordinates. Visitors to your website can download and extract location data from these images.
4.3.5 Embedded content from other sites
4.3.6 Social media widgets
5. HOW DO WE USE YOUR PERSONAL DATA?
This paragraph tells you the main purposes for which we use your data:
5.1. Operations required for membership and provision of services
- Taking into account your membership;
- Taking into account your order of a membership form;
- The execution of this command;
- Perception of payments;
- Order tracking;
- Customer relationship: provision of a Membership Service accessible by e-mail for any question or complaint;
- Sending information about the modification or evolution of our services;
- Management of the exercise of your rights on your personal data;
- Verification of the respect of the applicable legislation, of our general conditions of use.
5.2. Operations required to improve your customer experience (attaching cookies on your browser)
5.2.1 Operation and optimization of navigation on our site
- Adaptation of our site presentation to the preferences of display of your terminal (language used, resolution of display, operating system, etc.) during your visits, according to the materials and the software of visualization or reading of your terminal ;
- Memorization of informations related to a form that you have completed on our site (registration or access to your account);
- Automatic connection to the reserved or personal areas of our site, such as your account and member area, thanks to identifiers or data that you have previously entrusted to us;
- Provision of sharing tools on social networks;
- Management of our platforms and implementation of internal technical operations in the context of problem solving, data analysis, tests, research, analyzes, studies and surveys;
- Implementation of security measures;
- Quality measurements to ensure the display of our content is adapted to your device.
5.2.2 Attendance and audience measurement
- Establishment of statistics and volumes of use and use of the various elements of our site (sections and content visited, routes) to improve the interest and ergonomics of our services;
- Ranking and statistics;
- Determination of interests and behaviors;
- Improved customer / user knowledge for personalization purposes.
6. WHO ELSE HAS ACCESS TO THE DATA WE COLLECT?
6.1. Accès aux données au sein de l’EACim
Some of your data may be accessed by the staff and volunteers participating in the members services, Administrative, Accounting and IT departments. Access to your data is based on individual and limited access permissions. The staff who can access the personal data are subject to an obligation of confidentiality (by a nominal commitment and personal confidentiality)
6.2. Data transmission
Are likely to have access to some of your data:
They provide services on our behalf, including:
- Management of your membership,
- Secure online payments and prevent fraud,
- Management of telephone calls,
- Customization of site content,
- Realization of maintenance operations and technical developments,
- Collection of customer testimonials,
- Providing analytical solutions or audience measurement statistics.
The access of our subcontractors to your data is based on signed contracts mentioning the obligations incumbent on them with regard to the protection of the security and the confidentiality of the data.
6.2.2 Social media platforms
The use of social networks to interact with our site (including buttons “share” Facebook, Twitter, …) is indeed likely to lead to data exchange between the EACim and these social networks. For example, if you are connected to the social network Facebook and you visit a page of the site EACim-ceramic-implantology.com, Facebook is likely to collect this information. Likewise, if you view an article on EACim-ceramic-implantology.com and click on the “Share on LinkedIn” button, LinkedIn will collect this information. We invite you to consult the personal data management policies of the various social networks to learn about the collection and treatment they perform on your data.
6.2.3 Business partners
We do not share any of your personal data with our business partners.
7. ARE YOUR DATA TRANSFERRED OUTSIDE THE EUROPEAN UNION?
We keep your personal data within the European Union. However, it is possible in a marginal way that data, in particular the data we collect as part of our services, may be transferred to subcontractors in other countries. Some countries may have different legislation on the protection of personal data and less protection than the one in force in the country where you live.
8. PENDANT COMBIEN DE TEMPS CONSERVONS-NOUS VOS DONNÉES ?
Your personal data are kept for a period of time in accordance with legal provisions or proportional to the purposes for which they were recorded. Some retention periods meet the legitimate interest of the EACim.
The retention periods vary depending on whether : we have a current contractual relationship (you are an active member), or we have had with you in the past a contractual relationship (you are an inactive member) or we have never had with you such relationship (you are then a prospect). The data related to your browsing on our online services collected by the cookies you have authorized have a specific duration.
8.1 Main duration table of your data conservation
|Active Member Data
– Customer Account Management
|Throughout the duration of the contractual relationship of membership|
|Data about an inactive member
– Customer account management, orders, deliveries, billing, payments
|3 years from data collection or last contact|
|Data about a prospect
– Constitution and management of a prospect file
|3 years from the collection of the data or the last contact from the prospect|
|Data generated by cookies related to your navigation
– Operation and optimization of services
|13 months maximum
14 months maximum
In any case, we regularly review the information we hold. When their retention is no longer justified by legal, commercial or customer management requirements, or if you have made use of a modification or erasure right, we will delete them securely.
9. HOW ARE YOUR DATA PROTECTED?
We implement appropriate technical and organizational measures in accordance with the applicable legal provisions, to protect your personal data against tampering, accidental or unlawful loss, use, disclosure or unauthorized access, including:
- Awareness of the confidentiality requirements of our employees who have to access to your personal data;
- Securing access to our premises and our computer platforms;
- The implementation of a general IT security policy of the association;
- Securing access, sharing and transfer of data;
- The high level of data protection requirements when selecting our subcontractors and partners.
For this we use secure protocols for communication and data transfer (such as HTTPS). We use anonymization and pseudonyming where appropriate. We monitor our systems for potential vulnerabilities and attacks.
Even if we do our best, we can not guarantee the security of information. However, we are committed to informing the relevant authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do all that is reasonably possible to prevent security breaches and assist the authorities in the event of a breach.
N.B.: If you have an account with us, be aware that you must keep your username (username) and your password secret.
10. CLAIMS RELATED TO PRIVACY AND CONTACT INFORMATIONS
The EACim takes the privacy of its users very seriously.
You have the right to access your personal data and request that it be rectified, completed or updated. You can also request the deletion of your data or oppose their treatment, provided you justify a legitimate reason.
You can ask to exercise your right to the portability of your data, that is to say the right to receive the personal data that you have provided us in a structured format, commonly used and the right to transmit these data to another responsible for treatments.
Finally, you can formulate guidelines for the retention, erasure and communication of your personal data after your death.
- Online via the section “Management of my personal data” by sending your requests for access, rectification or deletion of your data; or via our contact page
- by mail: by sending your request letter to the following address:
European Academy of Ceramic Implantology, 65, avenue du Prado, 13006 Marseille (France)
If necessary, we may check your identity and / or ask you to provide us with more information to respond to your request. We will make sure to reply within a reasonable period of time and, in any event, within the deadlines set by law.
If you do not receive an acknowledgment or if you are not satisfied with the way your application has been processed, you can file a complaint to the Commission Nationale Informatique et Libertés (CNIL) via their site: https://www.cnil.fr/fr/plaintes
IMPORTANT: These conditions of confidentiality comply with the provisions of the GDPR, General Regulations for the Protection of Data, which is the new European regulation that came into effect on May 25, 2018.